Shipping & Delivery | Sassova
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On this page
At a glance
Processing
Rates
Tracking
Addresses
Customs & taxes
FAQ
01 · At a glance
Clear delivery expectations
Our estimated delivery time is 10–12 business days from the date your order is confirmed.
Please note: Delivery estimates are calculated in business days and may vary depending on your destination, product availability, holidays, customs clearance and circumstances outside our control.
We currently offer standard shipping to all 48 contiguous U.S. states, excluding Alaska and Hawaii, as well as selected international destinations. Available shipping methods and rates are displayed at checkout based on your delivery address.
02 · From order to delivery
How your order travels
01
Order confirmedWe verify your order and prepare your items for shipment.
02
Order dispatchedYou receive a Shipping Confirmation email with tracking details.
03
Order deliveredYour parcel arrives at the address provided at checkout.
Order processing
Once your order is confirmed, our team begins preparing your items for shipment. Most orders are processed promptly, but additional processing time may be required during holidays, peak seasons or when an item has limited availability. If there is a significant delay, we will notify you by email.
For express delivery, complete address information—including street, city, state or province, country, ZIP or postal code, recipient name and phone number—must be provided in English where required by shipping regulations.
03 · Shipping rates
Simple shipping options
-
Standard Shipping: US$9.99 per order.
-
Free Shipping: Available on orders over US$69, where applicable.
-
Express Shipping: Available in selected destinations for an additional fee. The available rate and delivery estimate will be shown at checkout.
Shipping options and prices may vary by destination, order contents and availability. The final shipping charge shown at checkout is the applicable charge for your order.
04 · Tracking your order
Stay up to date
When your order leaves our warehouse, we will send you a Shipping Confirmation email containing your tracking number and a link to the carrier’s tracking page.
Tracking information may take up to 48 hours to appear after dispatch. If your order contains multiple items, they may be shipped in separate parcels on different days, and you will receive a separate tracking number for each shipment.
Your order is late? If your parcel has passed the estimated delivery date or the tracking information has not updated for an extended period, please contact us at
support@sassova.com with your order number.
05 · Delivery address
Please check before you submit
Make sure your name, street address, city, state or province, country, ZIP or postal code and phone number are accurate before placing your order. We begin preparing orders promptly, so we cannot guarantee that an address can be changed after checkout.
An incorrect or incomplete address may cause delivery delays, failed delivery or a return to sender. If you discover an error, contact us as soon as possible at support@sassova.com.
If a parcel has already left our warehouse, please contact the local carrier directly about delivery instructions, forwarding or redirection. Sassova cannot be responsible for loss, theft or damage resulting from an address supplied incorrectly by the customer or from a carrier redirection request.
06 · Customs, duties & taxes
International delivery information
Depending on your destination, your order may be subject to customs duties, import fees, taxes or other charges imposed by local authorities. These charges are not controlled by Sassova and, where applicable, are the customer’s responsibility.
Customs processing can occasionally extend delivery times. Please contact your local customs office for information about applicable duties, taxes and clearance requirements.
If a parcel cannot be delivered because applicable customs charges have not been paid or because the recipient does not complete the required clearance process, the parcel may be returned, held or disposed of by the carrier. In such circumstances, shipping charges and customs-related costs may not be refundable.
07 · Frequently asked questions
Quick answers
When does the 10–12 business-day estimate begin?
The estimate begins after your order is confirmed. Actual timing may vary by destination, item availability, holidays, carrier operations and customs processing.
What if my tracking link does not work?
Tracking updates may take up to 48 hours to appear after dispatch. If the link remains inactive after that period, please contact us with your order number.
Can I change my shipping address?
Contact us as soon as possible after placing your order. Because orders may enter processing quickly, an address change cannot be guaranteed after checkout or dispatch.
How can I contact Sassova about delivery?
Email support@sassova.com. Our service hours are Monday–Friday, 9:00 AM–8:00 PM. We aim to reply within a few hours during service hours and on the next business day outside those hours.
© 2026 Sassova. All rights reserved. · Last updated October 20, 2026
